What Can I Do If A Product I Got From Marcmart Has A Problem?

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them for repair or replacement under our twelve month warranty.

If you did not buy your product directly from Marcmart , you need to contact the vendor who sold it to you. It may still be possible for you to return a faulty product directly to Marcmart  and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with Marcmart 

*Please note we do not provide any technical support or software support whatsoever for products that were not bought from Marcmart . So please don't email us saying "I bought this gadget and it says made in China so I guess you guys ought to help me out". Wake up and smell the rice. Everything is made in China. We are not magicians / saints. We think that's fair enough!


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Do you have a guarantee or warranty?

Marcmart chooses products to sell based on their high quality designs and proven hardware reliability. So the quality is guaranteed.

We check all your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards (e.g. NTSC/PAL) are correct for your country.

We have a QA team who test your ordered electronics products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 12 MONTH WARRANTY, for return and repair / replacement.

In essence this means that defective products can be returned by post to Marcmart , in China, where we will make the repairs or instant replacement and ship the new goods back to you.